Enhanced Solutions

1300 & 1800 numbers

Want to appeal to a national market?

A 1300 or 1800 number enhances your business image and makes it easy for customers to contact you.

The cost of calls to a 1300 or 13 number is shared by both the caller and the 1300 or 13 number account holder (the recipient of the calls).

The cost of calls to a 1800 number is paid by the account holder only.

Fees and charges

When you have an existing 1300 or 1800 number you can transfer that number to us, a once-off porting fee of $88 applies, then $10 per number per month.

Inbound call costs

	1300 numbers		1800 numbers
Inbound calls from landlines and mobiles (per minute)	9c		12c

To find out more about 1300 or 1800 numbers please contact mVoice on 1300 36 00 89 and speak to a member of our Sales Team.

Teleconferencing

mVoice's teleconferencing service allows you to conduct teleconferences anytime, day or night, without having to call and make a reservation. Simply use your own online booking interface to set a conference date, register attendees and monitor conference attendance during the conference.

Your attendees don't need to have access to a VoIP phone or even Internet access. All attendees enter the meeting via traditional mVoice In-Dial Numbers, using their standard keypad to enter a PIN code and mute and un-mute their voice.

Fees and charges

When you subscribe to mVoice for a new Teleconferencing account ($19.95 per month) we provide you with a free 1300 number as your exclusive teleconferencing number (excluding inbound call costs).

Inbound call costs

	Teleconferencing
Inbound calls from landlines and mobiles (per minute, per conference attendee)	9c

(Calls are charged per person attending the conference)

To find out more about Teleconferencing please contact mVoice on 1300 36 00 89 and speak to a member of our Sales Team.

Number Portability

When you switch to mVoice you can keep your existing phone numbers by porting them from your current service provider using Local Number Portability (LNP).1.

Port your numbers to mVoice if:

• you would like to continue to receive calls on your existing phone number, and would prefer these calls to arrive over your VoIP service;
• you would like to display your current phone number on outbound calls from a mVoice service; or
• mVoice is unable to provide a local Direct-in-dial number for your local area.

Types of port requests

A 'Simple Port' is porting of a single Plain Old Telephone Service (POTS), with all value-added services such as Broadband, Messagebank, Line Hunt and Fax Duet removed from the associated line.

A 'Complex Port' is defined as anything not covered by a simple port, which includes porting of number ranges, ISDN lines (e.g., BRI, Onramp 10/20/30) or a group of lines with Line Hunting.

Fees and charges

	Once-off charge
Simple port single number(s)2	$39.50 per number
Complex port2	$295.00 per group
100 number range port2	$295.00 per range
1300 / 1800 number port2	$88.00 per number

How long does it take?

The time frame porting is usually 15-20 business days from the date of submission, depending on the complexity.

Will there be any downtime?

Some downtime is experienced when porting. In most cases this is only up to 20 minutes, however on rare occasions downtime is greater than 30 minutes.

To find out more about number porting please contact mVoice on 1300 36 00 89 and speak to a member of our Sales Team.

Tips

If you are buying your phone services from a provider other than Telstra or Optus, then it is likely that your provider is a reseller, and we need their Carrier Account Number to process your request. If this is the case, please call your current provider and ask for their Wholesale Carrier Account Number and Wholesale Name/Carrier.

Things you should know

1) Subject to qualification, not all numbers can be ported to mVoice Pty Ltd 2) Rejection fees apply when you nominate a 'Customer Name', existing 'Carrier' or 'Account No.' that is different from your current carrier and/or other value-added services such as Broadband, Messagebank, Line Hunt, Duet and EFTPOS have not been removed from each number.

Private IP

mVoice offers a range of interconnect into our VoIP network including; Business ADSL2+, Symmetric Broadband, Midband Ethernet, or Metro Ethernet.

We're committed to 'Quality of Service', our interconnect circuits provide dedicated business grade access for the purposes of using our VoIP services. There is no access to the Public Internet on these circuits.

To find out which interconnect is the right solution for your business please contact mVoice on 1300 36 00 89.

What does it cost?

Pricing of links is based upon the interconnect circuit type, contention, speed and geographic location(s) of each site. As each customer's requirements tend to be unique, costs are only available after confirming the anticipated traffic requirements and alternative DSL technologies available at each site.

To find out more about Private IP please contact mVoice on 1300 36 00 89 and speak to a member of our Sales Team.

Interactive Voice Response (IVR)

IVR technology allows callers to direct call transfers or access data based on voice commands or phone prompts. If implemented correctly the IVR systems can streamline communications and efficiently direct inbound calls saving both the caller's time and reduce double or triple call handling.

mVoice offer 3 default IVR / Auto Attendant settings, each setting varies in complexity, click on 'Show Details' below to view the default settings. If our default settings don't suit your business that's OK we can customise an IVR one to your requirements, hourly rates apply.

	Simple IVR		Intermediate IVR		Complex IVR
IVR Set-up (once-off charge)	$49.00		$49.00		$49.00
Business Hours IVR
After Hours IVR

Customised IVR's are priced on application